Refunds and unused Coin

Coin you have not used stays on your account. It does not expire while the account is open, and your balance and every movement of it are visible on the Wallet and Transactions pages.

A request is charged only from usage that the provider reported and the platform could verify. A request that fails before the provider accepts it is not charged and its held Coin is returned. If a provider answers but its usage cannot be verified, you are not charged more than the verified usage; support settles the held Coin, and you can see it under Funds held on the Wallet page.

If you believe a charge is wrong, send the request ID from the Requests page through the contact page. Every charge can be recomputed from the token counts and the price version recorded for the request.

A top-up buys Coin credit. Whether a top-up, or part of it, can be returned in rupiah is decided by the operator case by case, for example when Coin was credited incorrectly or a payment was made twice. Ask through the contact page and include the invoice reference.

Coin that was already used for requests was consumed and is not refunded, except where a charge was wrong.

When the operator corrects a balance, the correction is a separate ledger entry with a reason. Past entries are never edited.